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Shipping & cancellation

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes, which are covered securely. We pride ourselves on the quality of our packaging.

What is the range of locations to which colorplay ships their products?

Colorplay ships to a large number of pincodes across India!  

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. - draft email for this
  • You can track the status of your package once it is dispatched from our warehouse.

What is the estimated delivery time?

We usually dispatch most orders within 3-5 business days (excluding Sundays and public holidays)

  • While we are trying our best to avoid this situation, these products might delay your order. 
  • If you are ordering our products from a sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 7 days of the order date.